Archive for the ‘Advertising’ Category


Is Social Media Really Driving Online Sales

Posted February 9th, 2010 by Stephen Harvey-Franklin in Advertising, Microblogging, Search Engine Optimisation, Social Media Marketing, Social Networking

Is Social Media all hype, or is it really delivering on the promise?

We keep hearing about Social Media: Facebook, Twitter, YouTube etc. We even hear about big Social Media phenomenon: The Facebook Group set up to get “Rage against the Machine” to number one in the music charts, the spoiler to stop X-Factor winner Joe McElderry being the Christmas Number One. Dave Carroll’s song on You Tube viewed nearly 7,000,000 times that tells the tale about how United Airlines broke his guitar (Search for United Airlines on YouTube and Dave Carroll’s song comes top every time). Millions of people everyday use some form of Social Media every day; we hear of big company campaigns on Social Media, but does it have a commercial impact for local businesses? The short answer is Yes, very much so.

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Google Runs Commercial During the Superbowl

Posted February 8th, 2010 by Stephen Harvey-Franklin in Advertising, Google

Google ran its first ever advertisement during the Superbowl advertising. The 1 minute 52 second advert entitled “Parisian Love” is one of their “Search Stories” series of adverts and tells the story through search:

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Can You Ignore Social Media Marketing?

Posted January 13th, 2010 by Lisa Chirgwin in Advertising, Internet Consultancy, Online Marketing, Search Engine Optimisation, Social Media Marketing

If you follow the news it’s no secret that social media is big right now and it’s growing fast. Facebook, for example, boasts 350 million users worldwide and grew 145% in 2009, according to their own reports. Because of this tremendous growth and potential, businesses are speeding to gain a social media presence in droves.
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10 Techniques to Power Up PPC Ads

Posted January 13th, 2010 by Lisa Chirgwin in Advertising, Google Adwords, Miscellaneous, Online Marketing

Pay per click (PPC) is an Internet advertising model used by search engines and websites where advertisers pay only when a consumer clicks through on their ad to visit their website. Typically a PPC ad is based on keywords designed specifically to reach a designated target market.

Done right, PPC marketing provides an instant source of targeted traffic and can boost sales in a cost-effective way, helping you to improve your Internet return on investment (ROI).
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January Sales and Poor Landing Pages….

Posted December 30th, 2009 by Lisa Chirgwin in Accessibility, Advertising, Usability

And so the January sales have started, after trawling round shops during Christmas I have decided to look for bargains on-line in the January Sales. Being an avid climber I started looking for the best deals on Climbing Boots and was surprised at the number of website that had very poor landing pages or links to the correct product page.
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Ecommerce Business News: TV Advertising Campaigns Drive Traffic Online

Posted December 29th, 2009 by John Callaghan in Advertising, Online Marketing

Ecommerce is experiencing an extra boost in growth because businesses are using offline advertising to drive traffic to their ecommerce websites. Television advertising has traditionally been used to encourage viewers to head to the high street and shop in store. But as ecommerce has grown, marketing strategies have been evolving to capitalise on online opportunities. The latest wave of television adverts for Christmas shopping and the January sales have been more focused on ecommerce than ever before.

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Social Media Monitoring Service

Posted November 2nd, 2009 by Stephen Harvey-Franklin in Advertising, Online Marketing, Social Media Marketing

WSI are pleased to announce their new Social Media Monitoring Service.

It is vital that companies wanting to protect their brand online hear what is being said about them online.

Early detection of negative rumours or discontent, means that our customers can respond quickly to turn around negative reviews or negative comments, if they appear on the internet.

With Social Media Monitoring, our clients can be alerted, so that they can respond to developing sutuations; we can also work with our clients to help minimise the impact of negative PR and negative reviews. (more…)

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Social Media Ad Spend set to Increase Again

Posted October 28th, 2009 by Stephen Harvey-Franklin in Advertising, Social Media Marketing, Social Networking

E-marketer reported that advertising spend on Social Media  Social Media is expected to increase by 10% each year.

Marketers will be responsible for spending some $2.35 billion on Social Media Advertising (globally) in 2009 (representing a 17% increase over the previous years.

2010 will see another increase in social media advertising spend to $2.6 billion, which will rise by 2013 to $3.5 billion. (more…)

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Social Media and Customer Service On-Line

Posted October 27th, 2009 by Lisa Chirgwin in Advertising, Online Marketing, Social Media Marketing

Yesterday I wanted to speak to Vodafone about upgrading my contract.  I personally didn’t have the time to go through the automated phone service before eventually being put on hold which seems to be the normal course when phoning them.  I thought the quickest way was to send an e-mail asking my question, but this also seemed to have issues.  Their website was having problems and kept crashing on the Contact Us page.  So I thought I would try contacting them through Social Media.  I found the official Twitter page, sent my message and within 30 minutes they had sent me a personal e-mail answering my question and my new phone arrives tomorrow!

Your online brand is extremely important to monitor and manage. Having negative listings in the results of a search engine could be enough to have prospects steer away, leave your existing customers in a state of panic, and damage your brand.

The Effects of Bad Customer Service On-Line

Let’s take a look at United Airlines, angry passenger created a music video about his guitar being broken during a trip using the airline.  Dave Carroll, a Canadian Musician spent almost 12 months trying to get compensation from United Airlines but when he received no response he decided to write a song about how they broke his guitar.  The video was uploaded onto YouTube wand has now had almost 6 million views to date.

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Not only did this video go viral in nature, but even doing a search in Google for United Airlines showed the video on page one of the search engine. So with 5,791,610 views, 36,456 ratings, 27,567 users adding this video to their favourites, and 2,240,000 monthly searches in Google for the term United Airlines, this simple 4-minute, 36-second video clip reputedly cost United Airlines millions.

An Example of Good Service

Dell is another good example, they now use Twitter not only to let people know about deals but also to interact with customers.  Recently a customer used Twitter to complain about the difficulties of getting through to the company by phone, Dell responded to the customer immediately and resolved the query allowing the customer to leave positive comment on-line.

Summary

Social Media is not really something you can set up and forget.  You need to monitor, listen and participate.   The challenge is finding the time to respond to threads and tweets.  Knowing where to start is half the challenge, LinkedIn, MySpace, YouTube, Twitter and Facebook?  The list goes on and on and it is important to understand that different social networks attract different types of people.

Social Media is now being adopted by more and more companies as part of their customer relations and is set to continue to grow in 2010.  The use of Social Media is changing the way companies manage and monitor their brands, with positive and proactive communications companies are able to protect their brands.

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The Magic of Viral Marketing

Posted November 10th, 2008 by WSI Yorkshire in Advertising, Online Marketing

Drastically reducing your marketing budget during a recession is not necessarily the best strategy, although exploring more cost-effective ways to spread your message is worthwhile. The internet provides many marketing opportunities – some of which cost very little to implement, such as viral marketing.

Viral marketing relies on individuals to pass along your message for you. Once a viral campaign takes hold, the word can spread quickly – and at very little cost to the message beneficiary. How can you get viral marketing working for you?<!–more–>

When Marketing Goes Viral
Although the benefits of a successful viral marketing campaign are self-evident, the possible drawbacks should also be considered. Perhaps the greatest potential pitfall is the inability to control how the message is shared once the viral activity begins.

When preparing a viral campaign, consider how the message may be perceived, taking care not to compromise the brand. That said, you may be of the view that no publicity is bad publicity.

It’s All About the Idea
The main cost involved in sending a marketing message virally is in the creativity to originate the initial ideas. Ask yourself:

  1. What motivates your customers? What do they like to talk about? What are they passionate about?
  2. What will make your campaign original?
  3. What makes it worth passing along?

The following viral marketing campaign ideas might help get your creative juices flowing:

  • Be funny
  • Be thought-provoking, even provocative
  • Provide a resource
  • Offer a freebie
  • Get behind a good cause

Each type of campaign has its pros and cons, so take time to think through your ideas and try to anticipate how to best prepare for the resulting activity.

Getting Started
Once you have a plan in place, the next step is to start spreading the word. Ideally, this should happen naturally as a result of an original, attractive message and subsequently publishing it to the right people in the right places.

As you may have experienced yourself, online video is a superb medium for viral marketing. Other successful methods might include:

  • An email newsletter broadcast – emails are very easily passed on
  • The use of Search Engine research to identify the best places to publish your viral message
  • Appropriate blogs on which to participate
  • The publication of your message (not spamming) on various Web 2.0 social networking websites
  • SMS text messaging

The aim should be to have a catchy title so you can gain the attention of your target audience and then make it easy to share by adding a ‘forward to a friend’ capability, for instance. Utilising existing relationships with related businesses is another good way to get the ball rolling.

Viral marketing can be challenging to get off the ground. However, once the ball starts rolling, the resulting customer activity is well worth the effort. If you would like help preparing a viral marketing campaign, please call us on 01484 690430.

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